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Our Commitment To Privacy
What Personal Information Do We Collect from Individuals Who Use Our Websites?
Information You Provide. We collect the personal information you knowingly and voluntarily provide (about yourself and others) when you use one of our Websites. The information we collect depends on how you use our Websites. For example, we or our third party service providers may collect information you voluntarily submit when you register on one of our Websites (e.g. to participate in our community sites or our online store, where available), request information on our Websites, make a purchase on one of our Websites, post information on one of our community Websites, or when you otherwise submit personal information to us through our Websites. You are not required to voluntarily provide us any personally identifiable information through our Websites, however certain features of the Websites may require you to create a user account or otherwise log in with a user name and password, which will identify you personally to Cochlear. If you do not wish to access any password-protected areas of our Websites or request that we send you information, you will not be required to voluntarily provide any personal information to us.
Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your Web browser. This information typically includes the IP address of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the page you were visiting immediately before you accessed our Websites and immediately after you leave our Websites, and the pages you visit within our Websites. Generally, we use this information to create statistics that help us improve the content and features on our Websites and make them more compatible with the technology used by our visitors.
Cookies and Similar Technologies. We use "cookies" and other Web technologies to collect information and support certain features of our Websites. For example, we use these technologies to:
- Collect information about the ways visitors use our Websites – which pages they visit, which links they use, and how long they stay on each page;
- To support the features and functionality of our Websites – for example, to save you the trouble of reentering information already in our database or to prompt the setting you established on previous visits to a particular Website; and
- To personalize your experience when you use our Websites.
Generally, the information we collect using these Web technologies does not identify you personally, however, it may be linked to information that does identify you personally, such as the information you provide when you make a purchase or register on one of our Websites.
If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our Websites. Although you are not required to accept our cookies when you visit our Websites, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of our Websites.
How Does Cochlear Use Your Personal Information?
- To provide the products, information and services you request;
- For security, credit or fraud prevention purposes;
- To provide you with effective customer service;
- To provide you with a personalized experience when you use our Websites;
- To create a profile from the dealings we have with you to help understand what information you might be interested in receiving from us;
- To contact you with special offers and other information we believe will be of interest to you;
- To contact you with information and notices related to your use of our Websites;
- To contact you to satisfy any legal or regulatory obligation;
- To invite you to participate in surveys and provide feedback to us;
- To improve the content, functionality and usability of our Websites;
- To improve our products and services and develop new products and services;
- To improve our marketing and promotional efforts;
- To support and improve the use of our products and services, including hearing assistance devices (for example, to enable fitting, activation, maintenance, management and medical liaison regarding the device) and to service any customer warranty rights;
- To maintain a distribution record of Cochlear products; and
- As set forth in any Privacy Notice or "click-through agreement" between you and us.
How Does Cochlear Disclose Personal Information?
Our Service Providers. We share personal information with companies and organizations that perform services on our behalf, for example, companies that provide website support services, or that help us market our products and services. In some cases you may provide your personal information directly to these third party service providers on our Websites (e.g. when you make a purchase in our online store and enter your credit card information for payment), and the data may or may not be shared by that third party with Cochlear. Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide services on our behalf.
Health Care Providers. We may share your personal information with health care providers to assess your suitability for our products, to help you assess problems with our products, or for other reasons related to treatment, health care operations, or payment.
As Described in a Privacy Notice or Click-Through Agreement. We reserve the right to use disclose your personal information as described in any Privacy Notice posted on the Web page where you provide that information or as provided in any "click-through" agreement between you and us.
Links to Third-Party Websites
While we endeavor to maintain appropriate measures to protect the security, confidentiality and integrity of your personal information, we cannot guarantee the security of personal information transmitted over the Internet and urge users to take every precaution to protect personal information while using the Internet. Please bear this in mind particularly if you are providing information which is sensitive or particularly private. In addition, please be aware that the specific administrative, technical and physical security measures used by various Cochlear entities may vary based on the personal information collected, how it is used, local laws and regulations, and other factors.
SSL Protection. When you log in to the online store (where available) or myCochlear.com, we require that a secure connection between your computer and our server be established. We use a technology called Secure Socket Layers (SSL), an encryption technology that works with most browsers. A secure connection is maintained until you leave the secure area of the Website. Although we use SSL encryption to safeguard the confidentiality of personal information as it travels over the Internet, "perfect security" does not exist on the Internet and we cannot guarantee the safety of transmitting personal information over the Internet.
We respect your right to make choices about the ways we collect, use and disclose your personal information. On some of our Websites, we will ask you to indicate your choices at the time we collect your personal information. In addition, some of our Websites contain areas where you can access and update your privacy preferences. You may also contact us at firstname.lastname@example.org at any time if you do not wish to receive promotional communications from us.
Accessing, Updating and Correcting Personal Information
Some of our Websites provide password protected areas where you may review and update your personal information and privacy preference. In addition, you may contact us and ask us what personal information we have collected about you through our Websites.
We will respond to you within a reasonable time. Generally, we will try to comply with your request, although there may be some exceptions, for example, if there would be an unreasonable impact on other peoples’ privacy or to avoid prejudicing an investigation of unlawful activity. We reserve the right to charge a reasonable fee under appropriate circumstances and as permitted by law.
You may request correction of any factual errors in the personal information we hold about you by e-mailing us at email@example.com. Although we will use reasonable efforts to correct or delete your data upon request, in some cases we may need to flag your records with a suitable explanation rather than change or delete the information. To protect your privacy and security, we will take reasonable steps to verify your identity before providing you with your details or correcting/adding notes to our records.
Where Will Your Personal Information Be Processed?
BY SUBMITTING YOUR PERSONAL INFORMATION TO US THROUGH OUR SITES, YOU ARE CONSENTING TO THE PROCESSING OF YOUR PERSONAL INFORMATION IN THE UNITED STATES OR ANY IN OTHER COUNTRY IN THE WORLD.
The information on this website is for educational purposes only and is not intended to diagnose, prescribe treatment, or replace medical advice. Please consult a hearing healthcare professional to diagnose or treat a hearing or health problem.