Privacy Policy

This privacy policy sets out the information collection and data processing practises in relation to the I Want To Hear website.

Cochlear Americas Online Privacy Policy

For a printable version of this document, click here.

Our Commitment To Privacy
Your privacy is important to us, which is why we have developed this Online Privacy Policy (this "Privacy Policy") explaining the online information practices of Cochlear Americas and its subsidiaries and affiliates (collectively, "we," "us," "our" and the "Cochlear family of businesses"). For a list of the members of the Cochlear family of businesses and the websites operated by each, please click here.

Scope of This Privacy Policy
This Privacy Policy applies only to the "personal information" we collect through the websites that display this Privacy Policy (our "Website(s)"). "Personal information" means information that identifies you personally, either alone or in combination with other information available to us.

This Privacy Policy is a part of and is incorporated into our Cochlear Americas Website Terms of Use. To review the full Terms of Use, please click here.

Your Consent
Please take a few minutes to review our Privacy Policy. By accessing or using our Websites, you are consenting to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY, YOU MAY NOT USE OUR WEBSITES.

Changes to This Privacy Policy
As we add new Websites (or add new features and functionality to existing Websites), we may need to update or revise this Privacy Policy. We therefore reserve the right to update or revise this Privacy Policy, at any time and without prior notice, by posting the revised version on our Websites. These changes will be effective as of the date we post the revised version on our Websites and will apply only to personal information we collect after we have posted the revised version. Your use of any one of our Websites following any such change constitutes your consent to the terms of the revised Privacy Policy.

To alert you to changes in this Privacy Policy, we will provide a notice at the top of this page for at least 30 days after the new effective date. In addition, to the extent required by applicable laws, we will send email notification of material changes in our Privacy Policy to the registered users of our Websites for whom we have email addresses on file.

You may access the current version of this Privacy Policy at any time by clicking on the link marked "Privacy Policy" at the bottom of each page of our Websites.

This Privacy Policy was last updated on November 7, 2013.

Privacy Notices
This Privacy Policy may be supplemented or amended from time to time by "Privacy Notices" posted on the Web pages on which we collect your personal information. Generally, Privacy Notices provide details about the personal information we collect on those pages, why we need that information, and choices you may have about the ways we use that information.

Click-Through Agreements
This Privacy Policy may be supplemented or amended by the terms of a "click-through agreement" between you and one or more of the Cochlear entities. For example, when you register to use a password-protected area of one of our Websites, you may be asked to agree to special terms governing your use of that area of the Website. In such cases, you may be asked to expressly consent to the special terms, for example, by checking a box or clicking a button marked "I agree." If the terms of the "click-through agreement" are different than the terms of this Privacy Policy, the terms of the "click-through agreement" will supplement or amend this Privacy Policy, but only with respect to the matters governed by the "click-through agreement."

What Personal Information Do We Collect from Individuals Who Use Our Websites?
Information You Provide. We collect the personal information you knowingly and voluntarily provide (about yourself and others) when you use one of our Websites. The information we collect depends on how you use our Websites. For example, we or our third party service providers may collect information you voluntarily submit when you register on one of our Websites (e.g. to participate in our community sites or our online store, where available), request information on our Websites, make a purchase on one of our Websites, post information on one of our community Websites, or when you otherwise submit personal information to us through our Websites. You are not required to voluntarily provide us any personally identifiable information through our Websites, however certain features of the Websites may require you to create a user account or otherwise log in with a user name and password, which will identify you personally to Cochlear. If you do not wish to access any password-protected areas of our Websites or request that we send you information, you will not be required to voluntarily provide any personal information to us.

Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your Web browser. This information typically includes the IP address of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the page you were visiting immediately before you accessed our Websites and immediately after you leave our Websites, and the pages you visit within our Websites. Generally, we use this information to create statistics that help us improve the content and features on our Websites and make them more compatible with the technology used by our visitors.

The information provided by your browser alone does not identify you personally, and we do not typically link it to information that identifies you personally. However, we may review our server logs for security purposes, such as detecting intrusions into our network. If we suspect criminal activity or violations of our Terms of Use, we may share our server logs – which contain visitors’ IP addresses – and other relevant data with the appropriate investigative authorities or others we have enlisted to assist us with the matter, who could use that information to trace and identify individuals.

Cookies and Similar Technologies. We use "cookies" and other Web technologies to collect information and support certain features of our Websites. For example, we use these technologies to:

  • Collect information about the ways visitors use our Websites – which pages they visit, which links they use, and how long they stay on each page;
  • To support the features and functionality of our Websites – for example, to save you the trouble of reentering information already in our database or to prompt the setting you established on previous visits to a particular Website; and
  • To personalize your experience when you use our Websites.

Generally, the information we collect using these Web technologies does not identify you personally, however, it may be linked to information that does identify you personally, such as the information you provide when you make a purchase or register on one of our Websites.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our Websites. Although you are not required to accept our cookies when you visit our Websites, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of our Websites.

How Does Cochlear Use Your Personal Information?

  • To provide the products, information and services you request;
  • For security, credit or fraud prevention purposes;
  • To provide you with effective customer service;
  • To provide you with a personalized experience when you use our Websites;
  • To create a profile from the dealings we have with you to help understand what information you might be interested in receiving from us;
  • To contact you with special offers and other information we believe will be of interest to you;
  • To contact you with information and notices related to your use of our Websites;
  • To contact you to satisfy any legal or regulatory obligation;
  • To invite you to participate in surveys and provide feedback to us;
  • To improve the content, functionality and usability of our Websites;
  • To improve our products and services and develop new products and services;
  • To improve our marketing and promotional efforts;
  • To support and improve the use of our products and services, including hearing assistance devices (for example, to enable fitting, activation, maintenance, management and medical liaison regarding the device) and to service any customer warranty rights;
  • To maintain a distribution record of Cochlear products; and
  • As set forth in any Privacy Notice or "click-through agreement" between you and us.

How Does Cochlear Disclose Personal Information?
Within the Cochlear Family of Businesses. We may share personal information within the Cochlear family of businesses. Each member of the Cochlear family of businesses will use and share your personal information only as set forth in this Privacy Policy. Please note that we have businesses in numerous different countries, and by sharing your personal information within the Cochlear family of businesses, your personal information will likely be transferred to or accessible from other countries.

Our Service Providers. We share personal information with companies and organizations that perform services on our behalf, for example, companies that provide website support services, or that help us market our products and services. In some cases you may provide your personal information directly to these third party service providers on our Websites (e.g. when you make a purchase in our online store and enter your credit card information for payment), and the data may or may not be shared by that third party with Cochlear. Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide services on our behalf.

Health Care Providers. We may share your personal information with health care providers to assess your suitability for our products, to help you assess problems with our products, or for other reasons related to treatment, health care operations, or payment.

Business Transfers. Your personal information may be transferred to a company that has acquired the stock or assets of a member of the Cochlear family of businesses or one of our operating divisions, for example, as the result of a sale, merger, reorganization or liquidation. If such a transfer occurs, the acquiring company’s use of your personal information will still be subject to this Privacy Policy and the privacy preferences you’ve expressed to us.

Legal/Government Requests, Protection of Our Site and Others. We may disclose personal information when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to comply with requests from public and governmental authorities, within or outside your country of residence; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our Terms of Use or other agreements; to protect the rights, property or safety of the Cochlear family of businesses, our users or others.

As Described in a Privacy Notice or Click-Through Agreement. We reserve the right to use disclose your personal information as described in any Privacy Notice posted on the Web page where you provide that information or as provided in any "click-through" agreement between you and us.

Your Content. Some of our Websites permit users to post, upload, transmit through or otherwise make available ("post") text, photographs, images, illustrations, graphics, audio, video and audio-video clips, or other materials ("Content") on or through the Website. If any Content you post on our Websites contains any of your personal information, it will be used for the purposes for which it was posted (and, therefore, may be made available to other users or the general public) and in accordance with our Terms of Use. Please do not post any sensitive information, or information you would not want to be widely disseminated, on our Websites, because any member of the general public may potentially be able to access such information.

Links to Third-Party Websites
Our Websites may contain links to third-party websites that we do not control. This Privacy Policy does not apply to personal information collected on third-party websites. We are not responsible or liable for, and do not endorse, the data privacy practices or the content of any third-party websites.

Security
While we endeavor to maintain appropriate measures to protect the security, confidentiality and integrity of your personal information, we cannot guarantee the security of personal information transmitted over the Internet and urge users to take every precaution to protect personal information while using the Internet. Please bear this in mind particularly if you are providing information which is sensitive or particularly private. In addition, please be aware that the specific administrative, technical and physical security measures used by various Cochlear entities may vary based on the personal information collected, how it is used, local laws and regulations, and other factors.

SSL Protection. When you log in to the online store (where available) or myCochlear.com, we require that a secure connection between your computer and our server be established. We use a technology called Secure Socket Layers (SSL), an encryption technology that works with most browsers. A secure connection is maintained until you leave the secure area of the Website. Although we use SSL encryption to safeguard the confidentiality of personal information as it travels over the Internet, "perfect security" does not exist on the Internet and we cannot guarantee the safety of transmitting personal information over the Internet.

Password Protection Certain areas of our Websites are password protected. You are responsible for maintaining the confidentiality of your passwords, as discussed in our Terms of Use.

Children's Privacy
Our Websites are not directed nor targeted to children under the age of 13; however, we do make certain portions of our Websites accessible to children under the age of 13 with prior verifiable parental consent. A parent or legal guardian may establish an account for a child under 13 for some of our Websites such as the Cochlear Community, and a parent may download applications we have developed for children to use with parental supervision, only if the parent or guardian first completes our applicable forms and follows the procedures outlined in our Websites and our Children’s Privacy Policy. Please refer to our Children’s Privacy Policy for more information regarding how we handle personal information of children under the age of 13.

Your Choices
We respect your right to make choices about the ways we collect, use and disclose your personal information. On some of our Websites, we will ask you to indicate your choices at the time we collect your personal information. In addition, some of our Websites contain areas where you can access and update your privacy preferences. You may also contact us at privacy@cochlear.com at any time if you do not wish to receive promotional communications from us.

Accessing, Updating and Correcting Personal Information
Some of our Websites provide password protected areas where you may review and update your personal information and privacy preference. In addition, you may contact us and ask us what personal information we have collected about you through our Websites.

We will respond to you within a reasonable time. Generally, we will try to comply with your request, although there may be some exceptions, for example, if there would be an unreasonable impact on other peoples’ privacy or to avoid prejudicing an investigation of unlawful activity. We reserve the right to charge a reasonable fee under appropriate circumstances and as permitted by law.

You may request correction of any factual errors in the personal information we hold about you by e-mailing us at privacy@cochlear.com. Although we will use reasonable efforts to correct or delete your data upon request, in some cases we may need to flag your records with a suitable explanation rather than change or delete the information. To protect your privacy and security, we will take reasonable steps to verify your identity before providing you with your details or correcting/adding notes to our records.

Where Will Your Personal Information Be Processed?
Our Websites are currently hosted on servers located within the United States, but the locations of our servers may change from time to time. In addition, to the extent you access Websites from other countries, those Websites may be hosted in other countries, and will necessarily require the collection, use and processing of your personal information in those countries as required for your use of those Websites. Your personal information may be stored on servers located within the United States or in another country even if you do not access our Websites in other countries. In addition, we may transfer your personal information to our service providers, product manufacturers, licensors, suppliers, and others located in the United States or another country for the purposes described in this Privacy Policy. Different countries have different privacy laws and requirements. Please know, however, that no matter where your personal information is collected, used, transferred or stored, if it was collected through this Privacy Policy, it will be protected by the terms of this Privacy Policy and any Privacy Notices or "click-through agreements" that apply to you.

BY SUBMITTING YOUR PERSONAL INFORMATION TO US THROUGH OUR SITES, YOU ARE CONSENTING TO THE PROCESSING OF YOUR PERSONAL INFORMATION IN THE UNITED STATES OR ANY IN OTHER COUNTRY IN THE WORLD.

Contact Us
Should you wish to access your information, change your contact preferences, or if you require any further information about this Privacy Policy, or have concerns about how we handle your personal information, please email privacy@cochlear.com, call 1-800-523-5798 or write to us at: Cochlear Americas 13059 East Peakview Avenue, Centennial, CO 80111, Attn: Compliance Officer. CAM-CM-001 Rev 2

Cochlear Community CHILDREN’S PRIVACY POLICY

 

Cochlear Community Is Operated by Cochlear Americas

Cochlear Americas ("Cochlear," "we," or "us") created, maintains and operates the cochlearcommunity.com web site (this "Site").


 

Table of Contents

To find the information you are looking for, click on one of the links below: What is the Purpose and Scope of a children’s Privacy Policy?
Who is a "Child" or "Parent" Under a children’s Privacy Policy?
Who Can I Contact with Questions?
Can a children’s Privacy Policy Change?
What Rights Do I Have to Review and Delete Information Provided by My Child?
How Can I Withdraw My Consent to Collecting My Child’s Personal Information?
How Much Personal Information is Necessary?
What Personal Information Does Cochlear Collect From My Child?
How Does Cochlear Use My Child’s Personal Information?
What is a Blog?
With Whom Does Cochlear Share Children’s Personal Information?
How Does Cochlear Protect My Child’s Personal Information?

 

What is the Purpose and Scope of a children’s Privacy Policy?

The Cochlear Community is a social networking website that is designed to serve adults and children of all ages who are interested in hearing health and support for hearing impaired individuals. We have adopted a children’s Privacy Policy to describe how we protect the privacy of children under the age of 13 who use the Site. A children’s Privacy Policy is part of our Cochlear Terms of Use.

We believe that the best way to protect children is to give parents the means to control what information is collected from their children, how it is used, and with whom it is shared. A children’s Privacy Policy describes what personal information we collect from children who are registered to use the Site and how we use and share that information. It also describes choices parents have about the ways we collect, use and share their children’s information.

Parents and children may access the current version of a children’s Privacy Policy by clicking on the button marked "Children’s Privacy Policy" at the bottom of each page of the Site and in each place on the Site where information is actively collected from a child.


 

Who is a "Child" or "Parent" Under a children’s Privacy Policy?

As used in a children’s Privacy Policy,

  • the terms "child" and "children" refer to a child under the age of 13
  • the term "member" means anyone who is registered to use the Site
  • the term "parent" refers to a child’s parent or legal guardian
  • the term "personal information" refers to information that identifies a particular child, alone or in combination with any other information that may be available to Cochlear

 

Who Can I Contact with Questions?

If you have any questions about the Children’s Privacy Policy or Cochlear’s online privacy practices, please contact us by email, telephone or postal mail. Our contact information is as follows:

Cochlear Americas
Attn: Privacy Officer
13059 East Peakview Avenue
Centennial, CO 80111
1-800-523-5798
privacy@cochlear.com

 

Can a children’s Privacy Policy Change?

A children’s Privacy Policy describes Cochlear’s current policies and practices with regard to the personal information we collect from children through the Site.

We are continually improving and adding to the functionality and features of the Site. As a result of these changes (or changes in the law), we may need to update or revise the Children’s Privacy Policy. If there are material changes to our collection, use or disclosure practices, we will notify you about the change and you will have to consent to the change in order for your child’s account to remain active. If the way we collect, use or disclosure information changes in a significant way, we will notify you about the change. In the event of such a change, and we are required to obtain your written consent in order for your child to continue using the Site. If we do not receive your consent within the requested time, we have the right to suspend or deactivate your child’s account.


 

The Children’s Privacy Policy was last revised on July 20, 2008.


 

What Rights Do I Have to Review and Delete Information Provided by My Child?

A parent has the right to control the privacy settings of his or her child’s account through the Parents Tab feature on the Site. Parents may permit a child to register on the site but not to disclose information to third parties by setting a child’s account as "hidden." Children who are registered with the site do not have the ability to control the privacy settings on their accounts.


 

Parents have the right to know the specific types or categories of personal information we have collected from their child, to review the information their child has provided, and to delete their child’s personal information or request that it be deleted. Finally, parents may deactivate a child’s account upon request by contacting us by e-mail at privacy@cochlear.com or by postal mail at Cochlear Americas Attn: Privacy Officer, 13059 East Peakview Avenue, Centennial, CO 80111.


 

How Can I Withdraw My Consent to Collecting My Child’s Personal Information?

We do not collect, use or disclose personal information from children through the Site unless we have first obtained their parents’ consent. A parent who has given his or her consent may withdraw it at any time by contacting us. We have the right to terminate or restrict a child’s access to any of the functions and features on the Site if a child’s use of the service is not compatible with the parent’s wishes regarding privacy.


 

How Much Personal Information is Necessary?

We do not condition a child’s participation in any activity on a child disclosing more personal information than is reasonably necessary to participate in that activity.


 

What Personal Information Does Cochlear Collect From My Child?

We may collect personal information about children through the Site in the following active and passive ways:

Information Children Actively Provide. Cochlear collects the personal information children actively provide (using their mouse or keyboard) when they use the Site.

Information Provided by the Child’s Parent. Parents are required to register their child for the Site and may provide information about their child requested during the registration process, including information about the child’s hearing loss, and the types of hearing related treatments or procedures the child has had. Parents are not required to provide more information than is reasonably necessary to register their child for the Site (i.e. child’s first name, birth date, and email address).

Information Sent to Us by the Child’s Web Browser. We collect information that is sent to us automatically by the child’s web browser. This information typically includes the child’s computer’s IP address, the address of the web page the child was visiting when he or she accessed our Site, the name of the operating system (such as Windows®) installed on the child’s computer, the name and version of the browser (such as Netscape® or Internet Explorer®) the child is using, and the date and time of the child’s visit. The information we receive depends on the settings on the child’s web browser. Parents should check their child’s browser if they wish to learn what information the browser sends or how to change the browser settings.

Information Collected Using "Cookies" and Other Web Technologies. We use "cookies," and similar technologies to collect information and manage the Site. A cookie is a small text file that is placed on the child’s hard disk by a web server. Cookies automatically collect information about which pages the child views, which links he or she follows, and how long he or she stays on each page. Cookies also enable the child’s computer to remember the settings or pages used on the child’s previous visit to the site, and create shortcuts for the child to that setting or page.

Generally, the information we collect does not identify the child personally, however, it may be linked to information that does identify the child personally, such as the information you provide when the child is registered for the Site.

 

How Does Cochlear Use My Child’s Personal Information?

We use the personal information we collect through the Site to enhance the features and services for the Site. For example,

  • We use the child’s user name and password to control access to various portions of our Site and provide a personalized experience — when the child logs on, our server greets the child by his or her user name and takes the child directly to his or her profile page.
  • We use the information that parents and children provide to provide the information or services that the child or you may request

We also study the information we collect through our Site to improve our programs and services and to improve the content, functionality and navigation of the Site.


 

What is a Blog?

Our Site allows members (some of whom are children) to create and post comments on "blogs." The term "blog" is short for "weblog." A "weblog" is a journal (or newsletter).

Children under 13 may create their own blog entries, which may be viewed by other members or visitors to the Site, depending on the privacy settings the parent selects for the child’s account. Other members who can see the child’s blog can communicate with the child via the Site, and the child can view and communicate with other members on the site (depending on the other members’ account settings).

Parents should talk to their children about blogging and what is and is not appropriate to share publicly. Please refer to the Parents Tab for more resources.


 

With Whom Does Cochlear Share Children’s Personal Information?

Our Service Providers. We share personal information collected through our Sites, including information collected from children, with companies and organizations that perform services on our behalf, such as data storage and web hosting services. These companies and organizations are required by contract to use the personal information we share with them only to perform services on our behalf and to protect its confidentiality.

Cochlear Community Postings. Depending on the privacy settings the parent has selected, information provided by the child, such as the child’s user name, story, and the child’s communications or comments to other members may be shared with and visible to other members and visitors to the Cochlear Community Site.

Our Successors. We may transfer the personal information we collect through the Site to another company (either an affiliate or an unrelated third party) that has acquired the stock or assets of Cochlear, one of our affiliates, or one of our operating divisions, for example, as the result of a sale, merger, reorganization, dissolution or liquidation.

Other Limited Circumstances. There are other limited circumstances in which we may share the personal information in our databases with unrelated third parties. For example, we may disclose the personal information we collect through the Site when we, in good faith, believe disclosure is appropriate to comply with the law or a regulatory requirement or to comply with a subpoena or court order; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the rights, property or safety of Cochlear, our members and other users; or to protect a member’s interests.

Not for Marketing Purposes. We do not share children’s personal information with third parties to use for their own marketing purposes.


 

How Does Cochlear Protect My Child’s Personal Information?

Web Security. We take reasonable precautions to protect the confidentiality and security of the information we maintain about your child. It is important to understand, however, that no Web site or database is completely secure or "hacker proof."

Password Protection. For all members’ protection, all authorized users must log in each time they visit the Site. Parents should help their children select a password that is easily remembered but not easy to guess. Parents are responsible to make sure their children do not share their passwords with others. Please notify us immediately if you believe your child’s password has been disclosed, and we will issue a new one.

The information on this website is for educational purposes only and is not intended to diagnose, prescribe treatment, or replace medical advice. Please consult a hearing healthcare professional to diagnose or treat a hearing or health problem.